We’re Hiring a Virtual Customer Happiness Engineer

by Jordan Reasoner


We’re looking for a Customer Happiness Engineer to help us support our growing community.

This is a paid contract position you can do from home and would require between 30-40 hours a week.

We’re looking for someone who:

  1. Understands our community. Maybe you, or someone you know, has dealt with health challenges. You have empathy for the sick and a passion for helping others.
  2. Has sweet writing skills! You probably have a background or some experience with writing. Copywriting experience is a definite bonus. This role will primarily be communicating with people through the written word, so this is an important one…
  3. Follows us or has a good understanding of real food diets such as SCD, Paleo, GAPS, Weston A Price, Autoimmune Paleo, etc. giving you the ability to help address customer’s inquiries on more complex issues. Any formal education in this area would be a plus.
  4. Has the ability to manage time and workload efficiently, strong organizational skills, and the ability to prioritize and modify priorities accordingly. This role allows you the flexibility to work from home, but you’ll need to be able to manage yourself well.
  5. Has excellent communication skills and the ability to address customer’s needs and concerns in an empathic and impactful way. You have patience, and the ability to intently listen. Experience in online customer support is not necessary, but would be a bonus.
  6. Has the ability to confirm and identify business and customer needs, challenges, and opportunities in order to develop viable solutions.
  7. Is available to work 30-40 hours a week.
  8. Lives in the United States.
  9. Is “tech savvy” with things like Office, Google Docs, Dropbox, Facebook Groups, email, etc.
  10. Is extremely dependable… not the “This usually doesn’t happen, but it happened again” type.
  11. Doesn’t take things personally, have feelings hurt easily or get offended. Stays objective and likes to always use logic to make decisions – like an engineer 🙂

If you’re the type of person who likes working alone and does not like communicating and interacting with others, then this probably is NOT right for you.

On the other hand, if you’re the type of person who is passionate about communicating with and supporting a large community of people on a healing journey, then this might be perfect for you!

As a Customer Happiness Engineer, you’ll be working 1-on-1 with customers over multiple communication channels; including email, phone, live chat, and ticketing systems. You will be responsible for gathering, organizing and reporting customer-related data and needs to our team. There will be a large writing component to this position, so excellent writing skills are a must.

We anticipate hundreds of applicants, and we’re looking for the best. If you feel this is you and are willing to take a writing test as part of the application process, please apply using the link below.

No questions or exceptions please.

To apply, click below and respond to the questions by SUN 3/8:


We will be reviewing applications after the 3/8 deadline and if you’re selected for an interview, you will be contacted shortly after that.

– Jordan

P.S. – We’d love to have you join our team if it’s a good fit. Please apply for the Customer Happiness Engineer position by 3/8 here: https://www.surveymonkey.com/r/Y7YZ6TF

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About the author

Jordan Reasoner Jordan Reasoner is a health engineer and author. He was diagnosed with celiac disease in 2007 and almost gave up hope when a gluten-free diet didn’t work. Since then, he transformed his health using the SCD Diet and started SCDLifestyle.com to help others naturally heal stomach problems. You can check out his story here and find him on Google+, Facebook or Twitter.

The Specific Carbohydrate Diet Works

{ 3 comments… read them below or add one }

Pam Kesterson March 7, 2015 at 2:51 pm

Hi Steve and Jordan, I submitted the application on Survey Monkey. Just want to support what you guys are doing for this community!


Julie M. March 9, 2015 at 7:01 pm

Professional writer with social media and content producing experience, plus I’ve been on most of the diets in question with a great breadth of experience regarding gut health.

However, I did not apply for this position because I can find no indication of what the salary or other remuneration might be.

Good luck with your search.

Best regards,


Pam Kesterson March 11, 2015 at 2:04 pm

Hi Steve and Jordan, I’m following up on the earlier survey for the Customer Happiness Engineer position. I’m sure you both are overwhelmed by the tremendous response you’ve gotten from your SLC rollout. I look forward to talking to you when you have the time.



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